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Last revised 6/15/24
At Biosum, we take your privacy seriously. This Privacy Policy explains how we collect, use, and safeguard your data on biosum.com and my.biosum.com, both owned and operated by Biosum LLC.
This Privacy Notice explains how we handle personal data across our website, digital platforms, mobile applications, social media channels (collectively, “Site”), and through our services, including body composition scans, nutrition consultations, metabolic tests, and other offerings (collectively, “Services”).
Reasons for Data Collection
We collect and store your data for the following purposes:
We will never sell, share, lease, or rent your individual-level information (such as health, personal contact, or other characteristics) to any third party without your explicit consent. We respect the sensitive nature of your information and strive to be transparent about our practices. We will always seek your explicit consent before sharing sensitive information with third parties.
By using our Site or Services, you agree to the terms described in this Notice.
Information You Provide Directly to Us
Information Collected During Services
Information Collected Through Technology Providers
We're committed to using information responsibly to enhance your experience and improve our services.
We utilize your personal information to fulfill your requests for services, manage your account, handle transactions, and respond to your inquiries. Specifically, your information may be used as follows:
Google User Data
Your contact and profile data, including name, profile photo, email address, gender and phone number when available as obtained through the use of Google or other social media login provider services SNS will be used to facilitate login and access to our Site and and provide acess to our services as described in this privacy policy.
Service Delivery
Host our website, authenticate your visits, provide personalized content and information, and track your usage of our Site and Services.
Processing and Delivery
Process and deliver your results, nutrition consultations, and other offered services.
Communication
Reach out to you regarding service administration, updates on services, and send account notifications (including alerts for expiration and renewal).
Security and Compliance
Process your data to protect user interests, ensure operational integrity, and comply with legal obligations.
Support
Link your personal information with your data to efficiently address and resolve support tickets or technical assistance requests.
Use of Anonymized Information
We use anonymous information to:
Additionally, we may use collected data to customize advertisements, potentially shaping the content you see according to advertiser targeting.
Data Retention
We retain your personal information only for the duration necessary to achieve the outlined purposes, fulfill our legal obligations, resolve disputes, and fulfill our commitment to you. The retention period varies based on the nature of the information:
Account Information
Maintained for the duration of your account's lifespan and a reasonable period thereafter for backup, archival, and/or audit purposes.
Health and Service-Related Information: Retained according to legal, regulatory, and professional standards governing health data and service provision.
Transactional Data: Stored for the duration necessary to meet contractual obligations and in compliance with relevant tax and accounting laws.
Upon the expiration of retention periods, your data will be securely deleted or anonymized.
When you provide us with your contact details, you consent to receive electronic communications from us, including emails and text messages. These communications may include promotional messages, updates about our products or services, transactional information, and other relevant content.
Consent to Receive Communications
By providing your contact information or using our services, you agree to receive electronic communications from us. You understand and agree that these communications may be sent automatically and that your consent is not a condition of using our services.
Opting Out
If you wish to stop receiving promotional emails or other non-essential communications from us, you can opt out by following the unsubscribe instructions provided in the email or text message. You may also contact us directly at privacy@biosum.com. Please note that you may still receive transactional or essential communications related to your account or our services even if you opt out of promotional communications.
Security of Communications
While we take reasonable measures to ensure the security and confidentiality of electronic communications sent from our end, please be aware that no method of electronic transmission or storage is entirely secure. We cannot guarantee the absolute security of your communications, and you acknowledge and accept this inherent risk.
Third-Party Communication
We may use third-party services to facilitate our electronic communications, such as email marketing platforms or messaging services. These third parties may have access to your contact information to deliver communications on our behalf, but they are obligated not to use it for any other purpose.
We strongly oppose the sharing of information. We will not share or sell your personal information to third parties for marketing or any other purpose except as provided in this privacy policy.
Legal and Regulatory Compliance
We may need to disclose your information in response to legal processes, government requests, or public health mandates to protect our rights and safety and ensure compliance with regulations.
Medical Authorizations
Your health and contact information will be shared with our Physician to perform assessment and consultations for services as required by public health regulations for the provision of our services to you.
Website Tracking and Third-Party Integrations
Our website uses cookies and similar technologies for various purposes. Interactions with third-party platforms linked to our website are subject to their privacy policies.
We use Stripe, a third-party payment processor, to process payments. In connection with such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. All such information is provided directly to Stripe, whose use of your personal data is governed by their privacy policy, which can be viewed at [Stripe Privacy Policy](https://stripe.com/us/privacy).
Corporate Events
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction. We cannot control how such entities may use or disclose such information.
We respect your privacy preferences, including your right to limit certain uses of your information. If you wish to opt out of targeted advertising or other communications, please contact us at privacy@biosum.com.
We are committed to maintaining the accuracy of your Personal Information. You can review and update certain details directly within your client area on our website. For assistance or modifications not available online, please contact us at support@biosum.com.
Deletion of Your Information
You have the right to request the deletion of your Information. While we strive to fulfill your request promptly, legal and regulatory obligations may necessitate retaining your information for a specified period. Your Personal Information will be removed from our active databases upon deletion, though it may persist in backups and archives for a limited period to support our internal processes.
Retention of Anonymized and Aggregate Information
Even after deleting your Personal Information, we may continue to use anonymized and aggregated data derived from your information for analytical, research, and operational purposes, in accordance with this Privacy Policy and relevant laws.
We take the protection of your personal information seriously and adhere to strict guidelines for collecting, storing, and handling your data. Our measures include encryption and other security protocols to safeguard your information from unauthorized access, alterations, leaks, or deletion.
Limitations of Data Security
Despite employing advanced security measures, no online transmission or electronic storage method is completely secure. We strive to provide the best possible protection for your information.
Your Role in Protecting Your Information
You play a crucial role in safeguarding your information. Please exercise caution with your login credentials and promptly report any suspicious activity to us.
At Biosum, we respect your rights regarding your personal information and provide tools to manage and protect it.
Biosum reserves the right to revise or modify this Privacy Policy at any time to reflect changes in our practices or service offerings. When updates are made, we will revise the "Last Modified" date at the beginning of this document to indicate when the changes were implemented.
Significant changes will be communicated via email or by notice before they take effect. We encourage you to regularly review this Privacy Policy to stay informed about how we protect your Personal Information. By continuing to use our services after these updates, you acknowledge and consent to the revised policy.
Biosum’s Services are intended for adult users only. We are committed to protecting the privacy of minors and do not knowingly collect or solicit Personal Information from individuals under the age of 18 without verifiable parental or guardian consent. If we discover that we have inadvertently collected Personal Information from a child under 18 without proper consent, we will take prompt measures to delete that information.
If you believe we may have collected information from or about a child under 18 without appropriate consent, please contact us using the details provided below.
Biosum primarily serves clients within the United States of America, tailoring our platforms and services to meet specific local needs and regulatory requirements. While we strive to maintain privacy and security standards consistent with global best practices, our operations are primarily focused on the U.S. audience.
For individuals accessing our services from outside the United States, please note that your interaction with our platforms involves the transfer of data to the U.S., where data protection laws may differ from those in your home country or other jurisdictions.
Biosum’s websites, platforms, and mobile applications are hosted in the United States of America. Any information we collect and store is housed within the United States, which may have different data protection laws than the country where you reside.
If you have any questions or concerns about your data or our practices, please contact our Privacy Department at privacy@biosum.com.
